Return and Refund Policy

Returns are possible within 30 days.

You have the right to cancel (withdraw from) your order within 30 days of receipt, without giving any reason.

The return period expires 30 days after the day on which you, or a third party designated by you (other than the carrier), physically receives the product.

To exercise this right of withdrawal, you can send us a clear statement by email indicating that you wish to withdraw from the contract. We will confirm your withdrawal request and provide you with the return address.

• Products must be in their original condition and fitted with the original labels and tags.

• The packaging must not be damaged and must be in its original condition.

• Items to be returned must show no signs of use.

• Hygiene products (such as underwear) cannot be returned if the seal has been broken.

Please note that if the returned items do not meet these conditions, we unfortunately cannot process your return. We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

Return costs

The costs of returning items are borne by the customer. Return shipments are always at the sender's risk. Therefore, make sure you have proof of shipment with a tracking code. Lost return shipments without proof of shipment will not be refunded.

Refund

For a full return, you will receive the full purchase amount back.

For partial returns, only the returned items will be refunded.

Refunds are made within 5 days of receipt and inspection of your return shipment, usually within 3-5 working days. The refund is made using the same payment method you used for the original transaction, unless explicitly agreed otherwise.

Return procedure

Contact our customer service at support@driftly.uk to register your return and request a return label.

Send the package to the return address we provide, with a tracking code.

Exchanges

We also offer the option to exchange an item for a different size, colour or another product, provided the item is in its original condition, fitted with the original labels and unworn. Please contact us within 30 days of receipt via support@driftly.uk. Any shipping costs for exchanges are borne by the customer.

Cancelling orders

You can cancel your order as long as it has not yet been processed or shipped. Please contact us as soon as possible via support@driftly.uk. Has the order already been shipped? Then you can still return the product within 30 days in accordance with our return conditions.