FAQ's

When can I expect my order?

To keep our prices as low as possible for you, Driftly has products delivered directly from the manufacturer or supplier to your door. Delivery may therefore take slightly longer than you are used to. It takes about 1-2 working days before your order has been successfully processed. The average delivery time in the Netherlands is approximately 4-6 working days. The average delivery time in Belgium is approximately 4-7 working days.

The expected delivery time has passed, where is my order?

In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order can sometimes be delayed. Have you waited 3 extra days after the original delivery period and still not received your order? Then please send an email to support@driftly.uk.

How much are the shipping costs?

When you order from Driftly, you always benefit from free shipping.

How can I pay for my order?

Driftly always offers secure payments. We use the most common payment providers in the United Kingdom:

• Visa

• Mastercard

• American Express

• Google Pay

• Apple Pay

I am missing a number of products, how is this possible?

Some orders are shipped in separate packages due to weight restrictions. To guarantee product quality, the products you order may come from different suppliers. If you order multiple products at the same time, it is possible that the products are not delivered at the same time. Don't worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 working days.

What should I do if I receive a damaged shipment?

Unfortunately, it can happen that your order is damaged during delivery. As a customer, you obviously cannot help this. In this case, please contact our customer service immediately by sending an email to support@driftly.uk. It is necessary to take photos of the issue and attach them to your email. Do not return the item before you have shared the photos, otherwise we cannot offer a solution. Our customer service will handle your message as quickly as possible and work with you to find the best solution.

What happens if you have purchased the wrong product, it does not fit, or you no longer want the item?

You must first contact our customer service at support@driftly.uk. We will assess the best solution for you. If we are unable to resolve it, you will only pay the shipping costs to return the product to us.